Incident Management
It's 3am in the morning and one of your vehicles has been damaged in an accident...
• Your customer still needs the goods to be delivered
• Your damaged vehicle needs to be recovered
• The insurance company needs to be informed
• You need the damaged vehicle back on the road ……PDQ
• And there are no more hours in the day!
...Alltruck Incident Management comes to your rescue. One phone call and we can arrange vehicle recovery to our accident repair centre, and a replacement vehicle can be made available from Alltruck Hire
… 'So that's kept your customer happy.'
Alltruck will contact your insurance company and arrange for their engineer to inspect your damaged vehicle. We'll be ready with an estimate of repairs for them within 24 hours; we could even forward to them digital images of the damaged vehicle to speed the authorisation process up
… 'So that's your insurance company dealt with.'
Once we have received authorisation to carry out the repairs we will, through our Customer Charter, guarantee the completion date of the repairs to your vehicle. And if we are late we'll hire you a vehicle from Alltruck Hire free of charge
… 'So that's your vehicle back on the road….PDQ.'
As for … 'more hours in the day' we are working on that.